The Global Rubber Tire Industry

The Global Rubber Tire Industry Strategic Leadership is defined as the ability to shape the organisations decisions and deliver high value over time, not only personally but also by inspiring and managing others in the organisation. (Lynch, 2009). The focus of strategic leadership is sustainable competitive advantage, or the enduring success of the organization. (Hughes Beatty, 2005) Key components of Strategic Leadership: How to lead so that others will follow. How to shape culture. How to structure and influence decision making. (Lynch, 2009) In view of the above definitions and key characterisitcs, strategic leadership in the Global Rubber Tire Industry in general and Continental AG in particular is seen as the ability of a corporate leader to build long term value for the stakeholders of an organisation. In the context of Continental AG, Dr. Hubert von Grunberg displays Strategic Leadership by first acknowledging the fact that all was not well at Continental. Aginst the backdrop of rising sales, profits were falling, to the point of a loos in 1991. The drive to increase sales and maintain a position in the Global Market using aggressive pricing was detrimental to the immediate and long term well being of Continental. This was swiftly followed by a Clear 10 point recovery plan announced in December 1991, the direction was clearly set for the turn around through encouragement of Entreprenuership and strategic alliances, and a goal of ensuring profitabilty in 1992. The next step in the turn around was the identification of the individual business units and making each unit responsible for profitability. In this process, no preson or process was considered immune to review, and the subsequent restructuring of the Organisation from a Task oriented sturcture in 1991 through to a Market oriented structure in 2001 further depicts strategic leadership. Entrepreneurship is a way of thinking, reasoning and acting that focuses on the identification and exploitation of opportunities from a broad general perspective typically driven by the leadership of individuals or small groups. (Lynch, 2009) Corporate Entrepreneurship is often called Intrapreneurship and is defined as Entrepreneurs can be found starting organizations, running organizations and working in organizations as employees. In the latter case they are typically called intrapreneurs, i.e. internal entrepreneurs. (Thompson Martin, 2005) The key consideration is the identification and utilisation of opportunities for profit. Given the case study, Entrepreneurship is embedded at the core of the recovery plan of Continental AG. The case study goes on to state that the Tire as a product had largely expended innovative capacity. Inspite of this the dedicated focus on technological leadership is an important Entrepreneurial component. The first instance is the key belief of Dr. von Grunberg that Complete sytems will be the dominant supplier to the Automobile Industry in the short and medium term. The establishment of Automotive systems as division to develop these integrated sytems pre-empted the possible relegation of Continental as a secondary supplier had it remained a pure Tire manufacturer. The identification of Rubber lifting belts as an alternative product also shows high entreprenuerial capacity, as Continental was already a Global leader in the Tire industry whose primary input is Rubber. This opportunity and subsequent alliance with Otis, a global leader in the elevator industry resulted in substantila supply contracts. Given the illustrations above, it is evident that all Entrepreneurs are Strategic Leaders, but the same cannot be said for the reversal, ie. All Startegic Leaders are not necessarily Entrepreneurs. 1.2 Critical evaluation of Continentals Agenda for Strategic Change at the beginning of the 1990s. Strategic change concerns changes which take place over time to the strategies and objectives of the organization. Change can be gradual or evolutionary or more dramatic, even revolutionary. (Thompson Martin, 2005) Lynch argues that it is important to distinguish Strategic Change form Organisational Change (Lynch, 2009). Organisational change inevitably happens in the course of the daily operations of an organisation whereas Strategic Change is a planned and excuted set of events and actions which move an organisation in the direction of achieving its clearly defined objectives. This involves substantive changes beyond normal routines and the induction of new patterns of action, belief and attitudes. (Schein, 1990) Tichy identifies four main causes of Strategic change, namely Environment; Business Relationships; Technology; People. (Tichy, 1983). The situation facing Continental AG in 1991 was a compound combination of all the four causes. The leading cause was the Environment as Tire market was saturated; Car Manufacturers were pushing down prices; Technology was plateaued and as a result a New Leader was appointed. The cause of the crisis can be narrowed to complacency, and irresponsiveness to Market demands. Hannagan explains that Strategic change can be incremental where the organisations underlying values and beliefs are not radically altered or transformational where a major paradigm shift occurs in the cultural assumptions. Whether it is incremental or transformational, strategic change is concerned with changes which are necessary to maintain the link between the organisation and its environment so that it remains competitive and able to meet the needs of its customers. (Hannagan, 2002). Given the scale of the down turn at Continental AG, a hybrid combination of small incremental changes and quantum leap transformational strategic changes were adopted to mark a path to recovery. The agenda for Strategic change undertaken by Continental AG can be broken down in to the sections outlined below. Change in Leadership Appointment of Dr. von Grunberg. The implementation of a turnaround strategy necessitated a change at the helm of the organisation. This resulted in the appointment of a new chairman of the Executive Board. The first step towards achieving profitability was identifying loss making units down to the smallest possible element. In this case the segregation of a number of divisions into smaller units. This is witnessed in the separation of the replacement tire business which was profitable from that of the loss making original equipment business. A further step in the turnaround strategy was the conversion of Common service functions into profit centres. Human Resource and Information Technology, which were shared services across the organisation, were eventually separated into separate commercial entities. This was a clear departure from the thinking where support functions are cost centres. Despite the conceived stagnation and exhaustion in the innovative potential of the Tire as a product, the heavy emphasis on Technological excellence, Innovation and Integration formed an additional key factor in the change strategy. The harmonisation of Research and Development in a central location and the allocation of a percentage of all revenues to RD is a manifestation of this. Entrepreneurship The conviction that Continental AG has the capacity and capability to identify opportunities in the market and take advantage of these to enhance profitability was evident in the strategic move towards moving beyond the traditional core product of Tires and into a complete systems supplier to the Automobile industry. 2.1 How Continental AG fostered Strategic Innovation to achieve growth in productivity from 1991 to 1999 in view of Porters Value Chain A systematic way of examining all the activities a firm performs and how they interact is necessary for analyzing the sources of competitive advantage. In this chapter, I introduce the value chain as the basic tool for doing so. (Porter, 1985) Every firm is a collection of activities that are performed to design, produce, market, deliver, and support its product. Value Chain as defined by Porter (1985) comprises of 5 Primary activities, namely Inbound Logistics, Operations, Outbound Logistics, Marketing Sales and Service. In addition a Porters Value chain has 4 Support Activities i.e. Firm Infrastructure, HRM, Technology Development and Procurement. (Porter, 1985) Continental AG achieved growth in productivity by fostering strategic innovation in a number of its value chain activities. These are briefly enumerated below. The reorganisation of Continental AGs Infrastructure by means of Decentralisation of its Bureaucracy and restructuring the organisation from a task oriented structure into a market oriented one. The creation of Business Unit Value chains for Passenger Tires and Commercial Tires, consequently merging Manufacturing and Marketing of each and giving each unit Individual profit responsibility. The conversion of Support activities of Information Technology and Human Resource into individual Business Unit Value Chains and subsequently independent business entities. Revisiting and improving procurement of important inputs, steel cord being a key example. The resulting savings in costs greatly enhanced profitability. This required expansion of the procurement process to ensure quality, and thus displays the advantage of creating a linkage between the value chain of Continental and its supplier. Remarketing and positioning of competing acquired brands into complementary positions based on quality and application. This is seen by placing Continental as a premium brand and Barum as budget, similarly marketing Uniroyal as the rain tire and Semperit as the winter tire. Development of Technology, and when necessary acquiring another Company (Teves) to focus on Automotive Systems competency as opposed to manufacture of Tires only. This enabled Continental AG to create competitive advantage through differentiation. The development of a Modular Manufacturing Plant where the base model of tires is mass manufactured, but allowing for some customisation and diversity is evidence of Innovative operations. 2.2 Comparison of Corporate Governance and Corporate Social Responsibility practices of Continental AG with those of Goodyear Tire and Rubber Company Corporate Governance is defined as the responsibility of a firms board of directors. The directors have a fiduciary duty to the shareholders, who are the corporations owners. (Sompayrac, 2006) Corporate social responsibility (CSR) can be defined as the economic, legal, ethical, and discretionary expectations that society has of organizations at a given point in time. (Carroll Buchholtz, 2003) In line with the above definitions, Corporate Governance focuses on the efficient and prudent execution of Organisations responsibility to its shareholders as its legal owners, whereas Corporate Social Responsibility concentrates on the Organisations responsibility to all its stakeholders, of whom the owners are a section. The stakeholders will include shareholders, employees, customers, suppliers, government, society at large and the Environment. As elaborated in the Corporate Governance Section of Continentals annual report for 2009 (Continental Corporation, 2010), the Supervisory Board and Executive Board are equally responsible for the governance of the company. The Supervisory Board comprises of twenty members, half of whom represent shareholders and half elected as Employee representatives. The Supervisory Board advises and supervises the Executive Board, oversees the strategic implementation of policies, approves decisions of material importance and appoints the Executive Board through and with the consent of the Annual General Meeting of Shareholders. The Chairman of the Executive Board serves as the Chief Executive Officer of the Company The Goodyear Tire and Rubber Company Corporate governance guidelines provide for a Board of Directors comprising of nine to twelve members elected at the Annual General Meeting of Shareholders of the Company. The Chairman of the Board at Goodyear may, but need not be, the Chief Executive Officer of the Company. (The Goodyear Tire and Rubber Company) Prominent similarities in the Governance models of Continental and Goodyear are the functions of Audit, Compensation and Remuneration, Appointment and Governance are vested in the Supervisory and Executive Board at Continental and in the Board of Directors at Goodyear. Both Companies have prudent guidelines regulating the conduct of the members who serve on these boards. The key differences observed between Corporate Governance at Continental and Goodyear are twofold. First, the bicameral structure at Continental, where the Supervisory Board acts in an Advisory Capacity to the Executive Board. A single governance structure exists at Continental. Whereas a two level governance structure provides additional guidance, supervision and prudence, it also adds an additional layer of bureaucracy and associated bottlenecks and costs to the organisation. The second difference observed between the Governance structures is the presence of elected representation of the Employees in the Supervisory Board, in a number equal to those of the Shareholders representatives. This presence ensures the involvement of Employees representation in material decisions of the Company, and consequently offers better protection of the Human Resource employed at Continental AG. The Corporate Social Responsibility activities of Continental AG are summarised in the Companys Annual Report for the Financial Year 2009 (Continental Corporation, 2010)accessed on the companys website. The principal focus of the Corporate Responsibility Report is activities revolving around non-shareholding stakeholders. The Key areas of focus are Employees, Environment and Acting Responsibly. Complementing the Annual Report, whose primary target is shareholders, is the BASICS of Continental AG. These driving principles have evolved very little from their formulation as described in the case study to date as available on Continentals corporate website. The BASICS cover the relationships of Continental with Customers, Suppliers, Employees, Partners and Shareholders. This vision defining document has a more holistic approach towards CSR by encompassing the expectations of all stakeholders. Goodyear Tire and Rubber Company, in contrast to Continental, does not report its Corporate Social Responsibility activities in its Annual Report to Shareholders, but publishes a separate Report for CSR (The Goodyear Tire Rubber Company, 2009), as available on the companys website. This Report outlines four stakeholders namely, Consumers, Associates, Environment and Communities. Both companies give a high level of importance to Employee training and development through various initiatives, and the creation of a safe working environment with almost zero injuries. Equal emphasis is directed to customer focus in the Continental BASICS (Continental Corporation, 2010)and the Goodyear CSR report (The Goodyear Tire Rubber Company, 2009). With regards to Environmental protection, both Continental and Goodyear have comprehensive policies for sustainable and responsible behaviour. Continental reports on its Carbon Management activities in its annual report giving detailed information of its efforts to contain its Environmental impact. Goodyear reports its Environmental Impact in the CSR Report and highlights its Energy and Water Efficiency in its Manufacturing processes. In addition Goodyear emphasises the Environmental friendliness of its products by focusing on fuel efficient tires and its prototype tire manufactured from renewable biomass. It is also observed that Goodyear has a more focused Community Engagement Policy in the areas that it operates. This includes visible support of charities through its aerial blimp, support for education, disaster relief and road safety campaigns. Whereas at Continental this facet is not very prominent and is limited to its Formula Student and Ambassador training and education programs. Effectiveness of Functional, Organisational and Corporate structures in unleashing Managers Entrepreneurial Energy. The Functional structure in place at Continental AG in 1991 is explained in the case study and displayed in the illustration below. Functional Structure of Continental AG in 1991 Distelzweig, 2006 argues that the functional structure as was in place in 1991 has distinct advantages and disadvantages. The advantages noted in this structure are efficiency and skill development, and the disadvantages being the creation of a narrow departmental focus at the cost larger organisational goals, and the challenge of coordinating geographically dispersed locations under the same function. This structure took a considerable toll on management time and resources in overseeing day to day operational activities as elaborated by Bartlett and Ghoshal (1995). Given the scenario at Continental, this structure was largely focused on tasks and control, with individual units having minimum autonomy. Such a situation of top-down control resulted in discouraging the development and cultivation of Entrepreneurship in Continental. Organisational structure of tire operations in 1992 The metamorphosis of Continental AG from functional departmentalisation as described above to an Organisational model (also referred to as Divisional or Multidivisional model) was initiated by Dr von Grunberg as he took the lead role as chairman of the Executive Board. The earliest transformation noted in the case study is the realignment of the Production and Marketing sections of Tyres, into Passenger and Commercial Tires. This reassignment along the lines of Product Division allowed mangers to take responsibility for their respective Product and consequently Market segment. This structure evidences visible improvements over the functional structure as elaborated by Distelzweig (2006) in offering the divisional managers autonomy for their unit but may create some duplication of efforts if key functional tasks defined above. Bartlett Ghoshal, 1995 discuss that this structure freed up time and resources of senior managers to engage in strategic activities, but argue that this structure was unable to generate and nurture new business opportunities internally. As each division in the organisation became individually responsible for its revenue stream and profitability, new ventures were seen as unjustifiable capital and human resource costs, thus discouraged. Thus, necessitating growth through expansion and acquisition. This structure is seen to encourage a limited level of Entrepreneurship among unit managers, but given the cost justification argued above still limits the extent to which this energy can be unleashed. Corporate structure of Continental AG in2001 At the turn of the century as Dr von Grunberg was handing over the reins of Continental AG the structure at the Company had evolved to the corporate model described in the case study and pictured below. This model was meant to maximise the utilisation of Entrepreneurial talent and energy in the company and drive it through continued profitability, which had been achieved through an impressive turn around in the last decade. Bartlett and Ghoshal (1995) recommend that for a company to sustain its growth in the current times, an emergent management approach is required. This approach is comprised of a three coordinated core processes, namely Entrepreneurial, Integration and Renewal Processes. The Corporate structure at Continental AG is in alignment with this model. The Entrepreneurial Process is visible in the revised structure by giving each business unit sufficient autonomy and creative space to identify and exploit opportunities. The creation of a Strategic Technology unit is a key factor in the integration Process and enables diverse business units to collaborate towards making Continental a trendsetter in the automotive Industry. The Renewal Process comprising of rationalisation and revitalisation aspects, where mind sets and ingrained cultures are challenged are evidences in the departure for a hypercaution towards a willingness to take risks in business. In conclusion, Schuler (1986) states that successful Corporate Entrepreneurship involves two importan factors, organisational structure and human resources. Human resources foster and facilitate innovation and entrepreneurship and to sustain this requires flexible organisational structures and policies. This has been continuously improved and optimally enabled in the evolution of the structure through functional, organisational and finally the corporate structure at Continental AG. 3.2 Evaluating the effectiveness of Dr. Stephan Kessels leadership skills. Thompson and Martin (2005) explain that the qualities and skills of an effective leader are broadly classified in three categories, Drive, Judgement and Influence. Drive combines motivation, ambition and ability. Judgement includes decision making, opportunity spotting, problem framing and analytical skills. Influence encompasses the effect on peoples behaviours, networks and contacts. In addition to the above categories, De Vries (1996) discusses that leaders require architectural and charismatic skills to enable them be effective in their organisations. Dr. Kessel was appointed to head the then loss making Original Equipment unit of passenger tires in 1995, and responsible for the return to profitability of this unit. He was later to run the Commercial tire unit form 1997 and was appointed to the Executive Board. He was appointed Chairman of the Executive Board in June 1999 and relinquished his position in September 2001. (Continental Corporation, 2001) The meteoric career, but short stint at the helm of the organisation as viewed through the lens of the above considerations may be evaluated as a mixed bag of success and disappointments. Assessing the Drive of Dr. Kessel, it is found that his ambition and ability are reasonably successful with his leading the Original Equipment passenger tire division to profitability and his subsequent success at the Commercial tire division, coupled with his tenure on the Executive Board. Murphy (2001) also opines that his acquisition plans may be termed as too ambitious, thus being a damper on his leadership. In evaluating his Judgment skills, Dr. Kessels decision making and opportunity skills are an accomplishment in the earlier tenure of his leadership. His commitment to continue on the path of Innovation set by his predecessor Dr. von Grunberg and cultivating Entrepreneurship in the management of Continental AG are visible landmarks. However, his subsequent decision (not covered in the case study) to sell off the Conti Tech division, which was unsuccessful and contributed his departure from Continental may be viewed as a let-down. (Murphy, 2001) Dr. Kessels departure as announced on the Continental Website on 11th September 2009 was explained as: Meeting today, the Supervisory Board of Continental AG, Hanover, appointed Manfred Wennemer (53) Chairman of the Executive Board. Wennemer replaces Dr. Stephan Kessel (47), who immediately relinquishes his seat on the Executive Board over differences concerning the strategic orientation of the corporation. Kessel is departing from the company on very amicable terms. (Continental Corporation, 2001) The specific mention of differences in strategic orientation, while partly reflecting on the Judgement criteria, can be viewed as failure to Influence the Supervisory and Boards to align themselves with his strategic direction. This was an irreconcilable difference and leaves the Influence portion of Dr. Kessels leadership largely wanting. A Tire Industry publication (Tyre Industry Publications Ltd, 2001)also elaborates the growing differences of opinion between Dr. Kessel and his predecessor, Dr. von Grunberg, who at that point in time was Chairman of the Supervisory Board (which is mandated to appoint and replace Executive Board Members). This may also be measured as a shortfall in the Influencing ability of Dr. Kessel. In conclusion, using De Vries (1196) criterion it may be summarised that Dr. Kessel was considerably successful in his Architectural role in designing and running profitable units and the Organisation as a whole, his Charismatic role and ability fell short of what was required at Continental AG in 2001.

Religious Faith vs Science and Reason :: Essays Papers

Religious Faith vs Science and Reason Throughout history, conflicts between faith and reason took the forms of religion and free thinking. In the times of the Old Regime, people like Copernicus and Galileo were often punished for having views that contradicted the beliefs of the church. The strict control of the church was severely weakened around the beginning of the nineteenth century when the Old Regime ended. As the church's control decreased, science and intellectual thinking seemed to advance. While the people in the world became more educated, the church worked harder to maintain its influential position in society and keep the Christian faith strong. In the mid-nineteenth century, the church's task to keep people's faith strong became much harder, due to theories published by free thinkers like Charles Darwin, Charles Lyell, David Friedrich Strauss, and others. These men published controversial theories that hammered away at the foundation on which the Christian church was built. As the nineteenth century progres sed, more doubts began to arise about the basic faiths of the Christian church. The impact these men had on religious thought was tremendous. Some of them are the starting points for many of the controversies existing today. Of all the scientists, historians, and philosophers in the nineteenth century, the most influential and controversial was Charles Darwin. Born in 1809, Charles Darwin always had an interest in the nature, so he chose to study botany in college. His strengths in botany led him to become the naturalist on the H.M.S. Beagle. On a trip to South America, he and the rest of the crew visited the near by Galapagos Islands in the Pacific Ocean. It was there he noticed many different variations of the same general plants and birdshe saw previously in South America. He also observed ancient fossils of extinct organisms that closely resembled modern organisms. By 1859, all of these observations inspired him to write down his theories. He wanted to explain how evolution had occurred through a process called natural selection. In his published work, On th e Origin of the Species by Means of Natural Selection, or the Preservation of Favoured Races in the Struggle for Life, or On the Origin of Species for short, Darwin stated that, "new species have come on the stage slowly and at successive intervals."(1) He also said, "old forms are supplanted by new and improved forms," and all organisms play a part in the "struggle for life. Religious Faith vs Science and Reason :: Essays Papers Religious Faith vs Science and Reason Throughout history, conflicts between faith and reason took the forms of religion and free thinking. In the times of the Old Regime, people like Copernicus and Galileo were often punished for having views that contradicted the beliefs of the church. The strict control of the church was severely weakened around the beginning of the nineteenth century when the Old Regime ended. As the church's control decreased, science and intellectual thinking seemed to advance. While the people in the world became more educated, the church worked harder to maintain its influential position in society and keep the Christian faith strong. In the mid-nineteenth century, the church's task to keep people's faith strong became much harder, due to theories published by free thinkers like Charles Darwin, Charles Lyell, David Friedrich Strauss, and others. These men published controversial theories that hammered away at the foundation on which the Christian church was built. As the nineteenth century progres sed, more doubts began to arise about the basic faiths of the Christian church. The impact these men had on religious thought was tremendous. Some of them are the starting points for many of the controversies existing today. Of all the scientists, historians, and philosophers in the nineteenth century, the most influential and controversial was Charles Darwin. Born in 1809, Charles Darwin always had an interest in the nature, so he chose to study botany in college. His strengths in botany led him to become the naturalist on the H.M.S. Beagle. On a trip to South America, he and the rest of the crew visited the near by Galapagos Islands in the Pacific Ocean. It was there he noticed many different variations of the same general plants and birdshe saw previously in South America. He also observed ancient fossils of extinct organisms that closely resembled modern organisms. By 1859, all of these observations inspired him to write down his theories. He wanted to explain how evolution had occurred through a process called natural selection. In his published work, On th e Origin of the Species by Means of Natural Selection, or the Preservation of Favoured Races in the Struggle for Life, or On the Origin of Species for short, Darwin stated that, "new species have come on the stage slowly and at successive intervals."(1) He also said, "old forms are supplanted by new and improved forms," and all organisms play a part in the "struggle for life.

HRM Analysis Essay

1. Should the concern for women getting down into the dirty treatment tanks have been a selection issue? Yes, we think the concern for women getting down into the dirty tanks should be a selection issue because depending on the women, some women wouldn’t mind doing that kind of work, but most women would probably not want to do that job. You can’t discriminate against the women and tell them they shouldn’t or can’t do this, so this job opportunity should stay open and the women can decide if they want to apply for that position. If women didn’t want to get into the dirty tanks then they should apply for a different department. The manager should have options on the application, such as office work, filing, secretary, etc. so the employee can specify in their application what they would like to apply for. If they would have an issue working with the dirty tanks then they shouldn’t apply for that position. The manager should be able to place them somewhere else according to their answer in the application. A lot of women would not want to do this job so I think that the people who do work in this department should get paid more than the other employees, it will be more appealing to the applicants, and maybe they can get more women working in that section. It is also looks better for the company if both women and men both work in that department, so it will be a diverse talent pool among Ovania, as well as an equal opportunity for both men and women. 2. Would this test battery and selection procedure be defensible in court? Yes I think this test battery and selection procedure would be defensible in court. The battery of tests are not to look at previous experience, in which could encourage minorities and women to apply to the new position excluding of their prior experience. They are also not considering the fact that if someone has a lot of experience in a certain field, should be the ones interviewed first, since they want the people with the most talent. Title VII of the Civil Rights Act of 1964, forbids employment discrimination based on race, color, religion, sex, or national derivation and Under the Federal Equal Employment Opportunity Laws prohibit specific types of job discrimination in certain workplaces. In this case, they should be treating everyone who applies there equally and giving everyone the same opportunities, regardless if they have been with the company before, of if they have seniority. I believe that this company is doing the right thing because if a new employee applies for a job, and they are very skilled and talented, they should get the same opportunity that the employees who have prior experience do. If the company hired all employees that had previous work experience, they would be discriminating against the applicants who don’t. For the applicants who don’t have prior knowledge, they are trying to get the opportunity to work at Ovania so they can get the experience they need for their field of work. It is also a worthy way to have Ovania’s reputation stand out, by creating equal opportunity to everyone.

Learning Disabilities Are True - 2718 Words

Learning disabilities are true. They affect regions in the brain that become dysfunctional, resulting in difficulties in communicating, storing, and processing information. It is a common situation that affects 1-2.5% of the overall population in the Western world (Gillberg Soderstrom, 2003). Children with learning disabilities are not different than others. However, their intelligence in average and they have difficulties acquiring new skills for a better performance within the society. Moreover, these are lifelong situations. Therefore, the sooner they are recognized, the better assisted and analyzed. These children like others have the right to be treated and educated fairly. Their situation doesn’t make them inferior. Medical, social, and technological services are now available to support them. Are children with learning disabilities treated humanely in Western societies? Burden to Society Raising children with special needs isn’t something easy. 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